hp88 Privacy Policy

1 Introduction

hp88 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any relationship between a gaming platform and its players — and that trust begins with being transparent about how we handle your information.

This Privacy Policy applies to all personal data collected through the hp88 website at hp88.one, including all games, features, account management tools, customer support interactions, and any other services offered by hp88. It applies to all registered players, prospective players who browse the platform without registering, and any individual who contacts hp88 through any channel.

Please read this Policy carefully. If you do not agree with the practices described herein, you should not use the hp88 platform. For questions about this Policy or your personal data, please refer to Section 15 (Contact Us) for our contact details.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and its implementing rules and regulations, hp88 is the personal information controller responsible for the personal data collected through the hp88 platform. hp88 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out in accordance with applicable Philippine data privacy law.

hp88 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy regulations. You may contact the hp88 DPO through the contact details provided in Section 15 of this Policy.

3 Personal Data We Collect

hp88 collects the following categories of personal data, depending on how you interact with our platform:

hp88 does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless specifically required by law or regulatory directive.

4 How We Collect Your Data

hp88 collects personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the hp88 platform, including IP address, device identifiers, browser information, and session activity logs via cookies and similar tracking technologies.
• Third-party sources: Identity and fraud-screening data from KYC verification service providers, payment processors (GCash, Maya, Philippine banks), and fraud prevention partners — solely for the purposes of verifying your identity and protecting the integrity of the platform.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with our licensing and compliance obligations.

5 How We Use Your Personal Data

hp88 uses your personal data for the following purposes:

• Account management: To register, maintain, and administer your hp88 Account, including processing deposits and withdrawals in Philippine Peso (PHP).
• Identity and age verification: To verify that you are at least 21 years of age and are who you say you are, in compliance with Philippine gaming regulations and PAGCOR requirements.
• Platform operation: To provide access to games, process wagers, calculate and pay out winnings, and deliver all features of the hp88 platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other prohibited conduct.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools in accordance with our Responsible Gaming policy.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR regulatory requirements.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and user experience of the hp88 platform.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173), hp88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your hp88 Account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, anti-money laundering obligations, and tax reporting requirements.
• Legitimate interests: Processing carried out for hp88's legitimate business interests, including fraud prevention, platform security, and improving our services — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing & Disclosure

hp88 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, Maya (PayMaya), and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — to process your deposits and withdrawals in PHP.
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and age in compliance with PAGCOR requirements and Philippine law.
• Fraud prevention and security partners: Service providers who assist hp88 in detecting and preventing fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Game content providers: Licensed third-party game studios and live casino operators whose games are available on the hp88 platform — limited to the data necessary to operate the games and maintain game integrity.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where disclosure is required by law or regulatory directive.
• Professional advisers: Lawyers, auditors, and accountants engaged by hp88 in connection with legal, compliance, or financial matters — subject to professional confidentiality obligations.

8 Cookies & Tracking Technologies

hp88 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us recognise your device, maintain your session, and understand how you use the hp88 platform.

hp88 uses the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in to your hp88 Account. These cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players use the hp88 platform — such as which games are most popular and how long sessions last — to help us improve the platform experience.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the hp88 platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.

9 Data Retention

hp88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active Account and for a minimum of five (5) years following Account closure, in accordance with PAGCOR requirements and anti-money laundering regulations.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act (AMLA) and PAGCOR licensing conditions.
• KYC documents: Retained for a minimum of five (5) years following Account closure or the completion of the relevant transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymised within thirty (30) days.

Upon expiry of the applicable retention period, hp88 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

10 Data Security

hp88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hp88 platform;
• Encryption of personal and financial data stored on hp88 servers;
• Strict access controls limiting data access to authorised personnel on a need-to-know basis;
• Multi-factor authentication for internal systems access;
• Regular security audits, vulnerability assessments, and penetration testing;
• Segregation of player funds from operational funds;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While hp88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your hp88 Account login credentials. If you suspect any unauthorised access to your Account, please contact hp88 customer support immediately.

11 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by hp88:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data hp88 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data hp88 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the hp88 Data Protection Officer using the contact details in Section 15. hp88 will respond to all data subject requests within fifteen (15) business days of receipt. We may require you to verify your identity before processing your request.

12 Children's Privacy

hp88 employs age verification procedures during the registration and KYC process to prevent underage access to the platform. These procedures are in place to comply with Philippine gaming regulations and to protect minors from the potential harms associated with gambling.

13 Third-Party Links

The hp88 platform may contain references to third-party game providers and payment services. hp88 is not responsible for the privacy practices of any third-party services. This Privacy Policy applies solely to personal data collected and processed by hp88 through the hp88 platform at hp88.one.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the hp88 platform, including your GCash, Maya, or Philippine bank account providers.

14 Updates to This Privacy Policy

hp88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the hp88 platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the hp88 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should stop using the platform and may request Account closure by contacting our support team.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hp88 handles your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly within your hp88 Account dashboard — the fastest way to reach our support team based in the Philippines.
• Email: privacy at hp88.one (plain text — not a clickable link)

For formal data privacy complaints or concerns that have not been resolved to your satisfaction by hp88, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is available through official Philippine government channels.

hp88 is committed to working with you to resolve any privacy concerns fairly and promptly. Our Data Protection Officer will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) business days.